Getting started
How do I place a delivery order?▾
Tap the bakkie icon on your home screen, enter your pickup and drop-off address, choose a vehicle type, and confirm. A nearby driver will accept your request within minutes.
What areas does iBakkie cover?▾
iBakkie currently operates across South Africa's major cities including Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth. More cities are being added regularly.
How is the fare calculated?▾
Fares are based on distance, vehicle type, and current demand. You'll always see the price before confirming. Use the Fare Calculator for a quick quote.
Payments
What payment methods are accepted?▾
We accept credit/debit cards (Visa, Mastercard), PayFast, SnapScan, Ozow, and iBakkie wallet balance. Cash is not supported.
How do I get a refund?▾
Refunds are processed automatically for cancelled orders within 1–3 business days. For disputes, use the Help menu and submit a Dispute Request.
During delivery
How do I track my delivery?▾
Once a driver accepts your order, you'll see a live map with the driver's location and an ETA countdown. You can also share a tracking link with anyone.
What is the OTP handover code?▾
The OTP is a 4-digit code shown to you when the driver arrives. You share it with the driver to confirm the handover. This protects both parties.
Drivers
How do I become an iBakkie driver?▾
Sign up with a driver account, complete the verification steps (ID, licence, vehicle photos), and wait for admin approval — usually within 24 hours.
When do I get paid?▾
Earnings accumulate in your driver wallet. You can request a payout at any time from the Earnings screen — processed within 1–2 business days.